At Biiye.com, we are committed to providing you with the best possible experience while you search for your life partner. We understand that sometimes circumstances may change, and you may have questions about our refund process. Please read our refund policy below to understand how it works.

1. Subscription Charges
We offer both free and premium membership plans. Our premium memberships are available through different subscription durations (monthly, quarterly, annually). These plans provide access to enhanced features, including unlimited messaging, advanced search options, and more.

2. Refund Eligibility
No Refunds for Services Already Used: Once a payment is made and a service has been used, we are unable to offer refunds. This includes any interaction on the platform, such as browsing profiles, sending messages, or accessing premium features.

Refunds for Unused Subscription: If you have purchased a premium subscription but have not used any features of the premium plan (i.e., no activity has been made on the account), you may be eligible for a refund within 7 days of the payment.

Technical Issues: If you experience significant technical issues that prevent you from using the website or its features, please contact our support team. We will assess your issue and, if deemed appropriate, offer a refund or extension of your subscription.

Billing Errors: If you have been charged incorrectly or if there is an error in the billing process, we will review the situation and process a refund or adjustment, as necessary.

3. How to Request a Refund
If you believe you are eligible for a refund, please contact our customer support team at support@biiye.com within 7 days of your payment. Provide the following details:

Your registered email address

The date of the transaction

The reason for requesting the refund

Our support team will review your request and respond promptly. We aim to resolve all refund requests within 7-10 business days.

4. Non-Refundable Services
Please note that certain services, including profile boosts, promotional features, and any other additional charges related to non-subscription-based features, are non-refundable.

5. Cancellation of Subscription
If you wish to cancel your premium subscription, you may do so at any time. However, please note that cancellations will not be refunded, and you will still have access to premium features until the end of your billing cycle.

6. Changes to This Refund Policy
We may update our refund policy from time to time. Any changes will be posted on this page, and the revised policy will apply to all new transactions. Please review this page periodically to stay informed about our refund terms.

7. Contact Us
If you have any further questions or need assistance, please don’t hesitate to contact us:

Email: support@biiye.com

Phone: [Your Phone Number]

We are here to assist you and ensure your experience with Biiye.com is smooth and satisfactory.