Customer Support

Frequently Asked Questions (FAQ)

Welcome to Biiye.com! We're here to help you find the perfect match and make your journey smoother. Below are answers to some common questions. If you have any other queries, feel free to reach out to our support team!

To get started, simply click on the "Sign Up" button on the homepage. Fill in your basic information, including your name, age, gender, and contact details. After completing your registration, you can create a personalized profile and start browsing potential matches.

Biiye.com offers both free and premium membership options. While you can create a profile and browse matches for free, a premium membership unlocks additional features like unlimited messaging, advanced search filters, and more.

After registering, you can start building your profile by filling in details about yourself, such as your background, hobbies, preferences, and interests. You can also upload photos and write a brief bio to make your profile more attractive to potential matches.

Yes, absolutely! Biiye.com offers an advanced search feature that allows you to filter profiles based on age, location, religion, caste, interests, and more. This helps you find the perfect match according to your preferences.

If you’re interested in someone’s profile, you can send them an interest request or message. Premium members can directly message other users without any restrictions. Simply visit the profile and click on the "Send Message" or "Express Interest" button.

Yes, the privacy and security of your data are our top priorities. We use the latest encryption technology to keep your information safe. We also advise you to be cautious when sharing personal details with other users and report any suspicious activity immediately.

Yes, if you encounter any inappropriate behavior or feel uncomfortable with any user, you can block or report them directly through their profile. Our team will investigate and take necessary action to ensure a safe and respectful environment.

To upgrade, simply log in to your account and go to the "Membership" or "Upgrade" section. Choose the premium plan that suits your needs and make the payment through one of our secure payment options.

Yes, you can delete your account at any time. Just go to your account settings and follow the instructions to deactivate or permanently delete your profile. Please note that once your account is deleted, all your data will be permanently erased.

If you’ve forgotten your password, click on the "Forgot Password" link on the login page. We’ll send a password reset link to your registered email address so you can create a new password.

Yes! You can edit and update your profile at any time. Simply log in, go to your profile settings, and make any necessary changes to your details, photos, or bio.

To manage your photos, go to your profile settings. You can choose to delete or hide photos that you no longer wish to display. Hidden photos will not be visible to other users, but they will remain in your account.

Yes, you can cancel your premium subscription at any time. Your premium features will remain active until the end of your current billing cycle, after which you will no longer be charged.

At Biiye.com, we provide a platform where you can connect with other users, but we do not offer personalized matchmaking services. However, our advanced search features and compatibility tools can help you find suitable matches.

If you have any questions or need assistance, feel free to contact our customer support team. Visit our "Contact Us" page for options to reach out via email, phone, or live chat. We’re here to help!